Frequently Asked Questions

Contact us by phone or through our contact form to express interest in a property. We'll provide you with a rental application to complete and return along with required documentation.

General requirements include a credit check, proof of income (typically 2.5–3x monthly rent), rental history or references, and a valid photo ID.

We typically process applications within 2–3 business days once we have all required documentation.

Rent is due on the 1st of each month. Please refer to your lease for specific payment terms and any grace period information.

Security deposits vary by property and are typically equal to one month's rent.

Pet policies vary by property. Some units are pet-friendly with an additional pet deposit. Check the individual property listing or contact us to confirm.

Current renters can submit a maintenance request through the Renters Portal on this website. For emergencies, please call us directly.

Emergencies include flooding or active water leaks, gas leaks, no heat in cold weather, broken locks, and electrical hazards. Call us immediately for emergencies.

Routine requests are addressed within 3–5 business days. Urgent issues within 24–48 hours. Emergencies are handled immediately.

Most of our properties offer 12-month lease agreements. In some cases, shorter or longer terms may be available depending on the property. Contact us to discuss your specific needs.

You'll need a valid photo ID, proof of renter's insurance, your first month's rent, and the security deposit (if not already paid). We'll do a walkthrough together to document the condition of the unit before handing over the keys.

Early lease termination is possible but subject to the terms outlined in your lease agreement. This typically involves advance written notice and an early termination fee. Reach out to us as soon as possible if your circumstances change — we'll work with you to find a reasonable solution.

Yes, all tenants are required to carry renter's insurance for the duration of their lease. This protects your personal belongings in the event of theft, fire, or other covered incidents. Most policies are affordable and can be set up in minutes through your preferred insurance provider.

Minor modifications such as hanging pictures or installing curtain rods are generally permitted. Any significant changes — painting, fixture replacements, or structural alterations — require written approval from management before proceeding.

We require written notice at least 60 days before your intended move-out date. You can submit this through the Renters Portal or by contacting our office directly. We'll schedule a pre-move-out inspection and walk you through the process for getting your security deposit returned.